Prepared under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). Last updated: 7 November 2026
This manual explains how to ask us for records we hold. It covers our website, frenzii.co.za.
1. Our details
| Company | Frenzii Creative Agency (Pty) Ltd, trading as Frenzii |
| Registration number | 2018/431089/07 |
| Information Officer | Remon Geyser |
| [email protected] | |
| Phone | 068 644 1668 |
| Website | https://frenzii.co.za |
2. The Information Regulator’s guide
The Information Regulator publishes a guide on how to use PAIA and POPIA. It is available at inforegulator.org.za, or you can ask us for a copy.
3. Records available without a request
The information on our website, including our Terms of Use, Privacy & Cookie Policies and this manual.
4. Records we keep under law
We keep records as required by, among others: the Companies Act 71 of 2008, the Income Tax Act 58 of 1962, the Value-Added Tax Act 89 of 1991, the Tax Administration Act 28 of 2011, the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 and POPIA.
5. Types of records we hold
- Company records: registration documents, statutory records, contracts.
- Financial and tax records: invoices, bank records, VAT and tax returns.
- Client records: proposals, agreements, project material, correspondence.
- Marketing records: newsletter subscribers and consents.
- Supplier records: agreements and invoices.
6. How we process personal information (POPIA)
| Purpose | Delivering our services, running our website, invoicing, marketing with consent, and complying with law |
| People we hold information about | Clients, prospects, website visitors, newsletter subscribers, suppliers |
| Types of information | Names, contact details, business details, billing details, website usage data, content people submit |
| Who receives it | Service providers (hosting, payment, email, analytics), our accountant, and authorities when the law requires |
| Cross-border transfers | Some service providers store data outside South Africa under protections similar to POPIA |
| Security | Access controls, strong passwords and two-factor login, reputable providers, backups |
7. How to request a record
- Complete Form 2 (Request for Access to Record), available at inforegulator.org.za .
- Email it to [email protected], with proof of identity and enough detail for us to find the record.
- Say which right you want to protect, if the record isn’t about you.
- We will reply within 30 days. Fees, where they apply, are those set in the PAIA regulations, and we’ll tell you before you pay anything.
We may refuse a request on the grounds PAIA allows, such as protecting other people’s privacy, confidential commercial information or legal privilege. If you disagree with our decision, you can complain to the Information Regulator or apply to court.
8. Availability
This manual is published on our website, and we will email a copy to anyone who asks.